1. Introduction
MetricMosaic Inc. ("MetricMosaic," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website (https://metricmosaic.io) and use our SaaS platform (https://app.metricmosaic.io).
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
2. General Business Information
- Legal Business Name: MetricMosaic Inc. (Delaware C-Corp)
- Business Address: 4 PEDDLERS ROW UNIT 120, NEWARK, DE 19702
- Contact Email for Privacy Concerns: privacy@metricmosaic.io
3. Data Collection
We collect the following data from visitors to our website:
- IP addresses
- Browsing behavior (e.g., page views, session duration)
- Cookies & tracking technologies (Google Analytics, Meta Pixel, etc.)
- Newsletter and waitlist signups (name, email, company, company URL, title/role, phone number)
- Contact form submissions
- Visitor identification for targeted outreach
Third-Party Tools Used:
- On both website & SaaS platform: Google Analytics, Mixpanel
- Marketing website only: Meta Pixel, Google Ads tracking, RB2B, TypeForm, LinkedIn pixel
- SaaS platform only: Statsig (feature gates & experimentation), Hotglue.com (automated ETL), Stripe (payments)
Visitor Data Retention: Retention period for visitor data is TBD.
Data Collected Upon Signup:
- First name, last name, email, company, company URL, role/title, phone number
Additional Data Collected During Usage:
- User activity (clicks, navigation, feature usage)
- Uploaded files or data (product catalog and sales goals)
- Payment details (processed via Stripe)
Third-Party Tools Integrated with Our SaaS Platform:
- Payments: Stripe
- Authentication & Access Management: Auth0, OAuth
- Infrastructure & Hosting: AWS, Google Cloud
- Analytics & AI: Google Analytics, Llama, Preset.io, Cube.dev
- Automated ETL: Hotglue (Shopify, Klaviyo, GA4 connectors)
Data Retention: Analytics data is retained, but any ingested data is deleted upon account deletion.
User Data Deletion Requests: Requests are handled manually via email (privacy@metricmosaic.io).
4. Cookies & Tracking
We use a cookie consent banner via Cookiebot, allowing users to opt out.
Types of Cookies Used:
- Essential (session cookies)
- Analytics (Google Analytics, etc.)
- Marketing (Facebook, LinkedIn, etc.)
- Personalization cookies
5. Data Sharing & Security
A. Data Sharing
MetricMosaic shares user data with third-party services for the following purposes:
- Analytics: Google Analytics 4 (GA4) and Mixpanel for performance tracking
- Marketing & Advertising: Meta (Facebook), Google Ads, LinkedIn, RB2B for marketing & retargeting
- Infrastructure & Hosting: AWS, Google Cloud, Databricks (AWS-hosted) for data storage & processing
- Customer Support & CRM: ActiveCampaign
- Authentication & Access Management: Auth0
MetricMosaic does not share user data for fraud prevention purposes.
B. Data Protection Measures
We take security seriously and implement the following:
- Encryption: All data is encrypted at rest and in transit using TLS
- Access Controls: Role-Based Access Control (RBAC) to restrict access
- Data Isolation: Customer data is isolated per organization
- Security Practices from Vendors: We rely on trusted providers such as Hotglue, Databricks, and Google Analytics
- Security Audits: Regular internal security audits
6. Compliance & User Rights
A. Applicable Privacy Laws
MetricMosaic complies with:
- GDPR (for EU users)
- CCPA (for California users)
B. User Rights
Users have the following rights under GDPR and CCPA:
- Right to Access – Request a copy of personal data
- Right to Rectification – Correct inaccurate or incomplete data
- Right to Deletion (Right to Be Forgotten) – Request deletion of personal data
- Right to Data Portability – Receive personal data in a structured format
- Right to Object to Processing – Opt-out of marketing communications and challenge data processing based on legitimate interests
- Right to Restrict Processing – Request temporary limitations on processing in certain cases
- Right to Withdraw Consent – Withdraw consent for specific processing activities
- Right to File a Complaint – Submit complaints to a Data Protection Authority (DPA) for GDPR or the California Attorney General for CCPA
C. Exercising Your Rights
Users can submit data requests by:
We will respond within the legally required timeframes (GDPR: 30 days; CCPA: 45 days, extendable if necessary).
7. Updates to This Privacy Policy
MetricMosaic may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage users to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
📧 Email: privacy@metricmosaic.io
📍 Address: 4 PEDDLERS ROW UNIT 120, NEWARK, DE 19702
This Privacy Policy ensures that MetricMosaic is transparent about data collection, security, compliance, and user rights. Let me know if you’d like any refinements! 🚀
