Question 1

How does the 7-day trial work?

Accepted Answer

Install MetricMosaic from the Shopify App Store and get full access to all Standard Plan features for 7 days, completely free. No credit card required upfront. After your trial, choose the plan that fits your needs - or continue exploring with the Light Plan.

Question 2

Is there a free trial available?

Accepted Answer

You are eligible for a 7-day free trial by installing our Shopify app at https://apps.shopify.com/metricmosaic

Question 3

Can I cancel anytime?

Accepted Answer

Yes, absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time directly from your Shopify admin. Your data will remain accessible until the end of your billing period.

Question 4

What happens if I upgrade or downgrade?

Accepted Answer

You can switch plans anytime from your account settings. Upgrades take effect immediately with prorated billing. If you downgrade, the change will apply at the start of your next billing cycle, and you'll keep your current plan features until then.

Question 5

Which plan is right for me?

Accepted Answer

Start with the Light Plan ($9/month) if you're new to analytics or have a smaller store. Upgrade to Standard ($29/month) when you need daily syncs, multiple dashboards, AI-powered Stories, and integrations beyond Shopify (like GA4, Klaviyo, and Facebook Ads). Most growing stores benefit from Standard.

Question 6

Is my data secure with MetricMosaic?

Accepted Answer

Absolutely. Your data will remain private. All data is encrypted and we follow industry best practices to ensure your data is safe and secure. MetricMosaic is an official Shopify app that follows Shopify's strict security and privacy standards. We use enterprise-grade encryption, secure authentication, and never sell or share your data.

Question 7

Do you offer refunds?

Accepted Answer

While we don't offer refunds for unused time, we encourage you to start with our 7-day free trial to ensure MetricMosaic is the right fit for your store. If you have concerns, reach out to our team at info@metricmosaic.io - we're here to help.

Question 8

Can I add more users to my account?

Accepted Answer

Light Plan includes up to 3 users, and Standard Plan includes up to 5 users. Need more seats for your team? Contact us at info@metricmosaic.io to discuss custom team pricing options.

Question 9

How does MetricMosaic integrate with my existing data sources?

Accepted Answer

MetricMosaic offers a library of pre-built data connectors, allowing you to connect seamlessly with the tools you know and love.

Question 10

How quickly can I get insights from my data?

Accepted Answer

App installation takes just a few clicks and a couple minutes, but the initial data sync could take up to 24 hours depending on data volume.

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